General Job DescriptionThis position is responsible for the provision of case management services to tenants of 16 units of housing in the community funded through the Center for Housing and Health. Responsibilities include: intake, intensive outreach and engagement, needs assessment, service planning, linkage to community resources, crisis intervention, documentation, evaluation, follow-up, evaluation and advocacy. This position works primarily in the field.Job Responsibilities and DutiesCase Management Services Provide case management services including intakes, assessments, service planning, documentation, referral and linkage management, crisis intervention, evaluation, follow-up and advocacy to a caseload of 16 women who are formerly homeless.Recruit landlords and assist landlords in the subsidy approval process. Act as a liaison between landlords, tenants and the Center for Housing and Health in relation to rental subsidies, leases and lease compliance.Plan and implement small groups and activities when appropriate.Respond quickly and appropriately to crises utilizing established guidelinesWork to build relationships for effective service provision through regular active engagement with participants. This will include off-site home visits with program participants.Assist in coordinating tenant selection process, including screening interviews, intake interviews and needs assessments.Work with the landlords to coordinate tenancy and to resolve landlord/tenant disputes. Assist tenants in meeting all lease requirements including documentation and income certification. Work with tenants to assist them in addressing issues in order to prevent eviction.Make appropriate referrals for services based on participant goals and needs and ensure that linkages are secure and functional.Provide education and resources based on the needs of participants with regard to maintaining housing and improving income status, community involvement, personal hygiene, life skills, and other identified needs.Maintain regular contact with off-site linkages regarding participant concerns and act as a representative of Deborah's Place to external resources.Maintain current and orderly individual participant files, including progress notes, intake and needs assessment, service plans, and releases of informationCenter for Housing and Health Project TeamParticipate in Center for Housing and Health project team meetings and training programs.Collect data and provide reports as required by Center for Housing and Health and for Deborah's Place. Enter all data into HMIS system in a timely manner per Deborah's Place requirements.Position Qualifications and RequirementsEducation: Bachelor's degree in Social work or related field Job Experience: 2-3 years case management experience Special Knowledge Skills: Knowledge of issues surrounding homelessness, mental illness and substance abuse; effective oral and written communication skills; conflict management and crisis intervention skills; computer literacy, valid Illinois Driver's LicenseUnusual Physical Requirements: Ability to work occasional evenings, weekends and holidays; carries a cell phone to manage crisis; some on-call responsibilities.
This position is responsible for supervising daily shelter operations including daily log writing, food preparation, crisis intervention, facilitating program activities, supervising volunteers, and ensuring program safety and integrity. Know and comply with policies and procedures of Deborah's Place and the Teresa's Shelter Program. Attend staff development opportunities and set attainable yearly educational goals by utilizing the Katherine Keller Scholarship fund. Communicate directly and effectively with other program staff and program participants. Ensure program safety, security and integrity during designated hours. Work as part of a team to provide information for participant service plans and program reviews through mentoring, log writing and daily communications. Maintain program paperwork and participant files in a clean and orderly fashion.Education: Bachelor's degree, or high school diploma with 3 years experience in shelter programJob Experience: 2-3 years social service experienceSpecial Knowledge & Skills: Knowledge of issues surrounding homelessness; Food Handling and Sanitation certification; effective oral and written communication skills; conflict management and crisis intervention skillsUnusual Physical Requirements: Availability to work nights, holidays and weekends; ability to lift 50 pounds ability to climb stairs; visual acuity; auditory and vocal responses necessary; female gender